Test Camera Teams

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Zoom is the leader in modern enterprise video communications, with an easy, reliable cloud platform for video and audio conferencing, chat, and webinars across mobile, desktop, and room systems. Zoom Rooms is the original software-based conference room solution used around the world in board, conference, huddle, and training rooms, as well as executive offices and classrooms. Founded in 2011. Want to make sure your online lecture runs smoothly? Let us show you how to reduce distractions by testing your microphone and speakers. For more product sup. Check your external microphone or camera device (if applicable): It's important to understand whether your camera and microphone works across different applications. If a program like FaceTime & Photobooth (MacOS), Skype (Windows) or Zoom is available, use one of these programs to test that your camera and microphone are functioning properly. After completing the webcam testing, among other things, you can take photos with your webcam and download them. Also you can view it in fullscreen and rate your webcam. Why do you need to test the camera? You purchased or connected a new webcam and want to check if it works properly (the webcam viewer will display the image in real time).

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    Click 'allow' if you see a question in the browser.
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    Now you should see yourself (or whatever your webcam is pointed at!)

If you can see on your screen the image that your webcam is taking then that means that it works correctly!

Your Privacy Is Important To Us

All our tests run on the 'client side' - which means that we do not and can not see or record the image coming from your web cam.

Test

Test Camera Teams Web

16.3

Test Camera Teams

Trouble-Shooting Guide

  • If you see yourself and the FPS count (the numbers on the camera image are FPS - the number of Frames Per Second your camera is taking), then, hooray – your camera passed the test!
  • If you don't see anything afterconfirming the browser message (if you had one) then your camera failed the test!
  • If your camera didn't pass the test, follow these steps:
    Step 1. If you're using Safari as your web browser you'll need to try with a different browser, or a different test.
    Step 2. Check that the webcam is connected to the USB socket. You should see something pop up on your computer screen, or hear a sound, when you connect the webcam again.
    Step 3. Some webcam models have an 'ON/OFF' switch - make sure that if yours has one - it is set to 'ON'.
    Step 4. Try downloading the latest drivers for your webcam. Search the box or the camera itself for the name/number of the model, and then search google for 'NAME OF MODEL driver'. That should take you to a page where you can download and install new drivers.
Tried the steps and it still doesn't work? Check the settings in your operating system:
Webcam working generally but not in a specific program? Check some program-specific guides:

How does this test work? How does it test webcam capabilities?

Test Camera Teams

Test Camera Teams Web

16.3

Trouble-Shooting Guide

  • If you see yourself and the FPS count (the numbers on the camera image are FPS - the number of Frames Per Second your camera is taking), then, hooray – your camera passed the test!
  • If you don't see anything afterconfirming the browser message (if you had one) then your camera failed the test!
  • If your camera didn't pass the test, follow these steps:
    Step 1. If you're using Safari as your web browser you'll need to try with a different browser, or a different test.
    Step 2. Check that the webcam is connected to the USB socket. You should see something pop up on your computer screen, or hear a sound, when you connect the webcam again.
    Step 3. Some webcam models have an 'ON/OFF' switch - make sure that if yours has one - it is set to 'ON'.
    Step 4. Try downloading the latest drivers for your webcam. Search the box or the camera itself for the name/number of the model, and then search google for 'NAME OF MODEL driver'. That should take you to a page where you can download and install new drivers.
Tried the steps and it still doesn't work? Check the settings in your operating system:
Webcam working generally but not in a specific program? Check some program-specific guides:

How does this test work? How does it test webcam capabilities?

In this test your browser asks for permission to see the output of your computer's webcam, or the browser on your phone asks for permission to see the output of the camera - and the output is then transferred to your screen.
That makes it easy - if you see the cam video then you know it's working and connected.
As was mentioned above, everything that happens happens in your computer and no information is being sent to our servers. We care about your privacy.
To the more techy among us: this test is built simply with Javascript, HTML5 and CSS, and is 100% on the client-side.

Why do you only test FPS and the camera's video output? My webcam can also record sound..

True, some cams have a microphone built-in as well. But since that is not the case for everybody (and also for historic reasons), we decided to separate the audio and video to two different tests. If you're looking to check if the audio of your webcam works, please check our mic test page.

Speaking of which.. What exactly is FPS, and why is it important?

FPS is the number of frames, or images, that your webcam is taking and transmitting every second. This number is affected by the type of webcam that you have, and also by the speed of your computer and the number of tasks that it is engaged in at a given moment..
FPS matters because the higher this number is the more life-like and real the resulting video looks. We are used to seeing movies in the cinema and TV shows displayed at around 24-30 FPS. Generally the FPS of television is higher than that of the cinema.

So if, let's say, you're using Skype and the FPS your camera is recording is lower than 24, then that means that the image is going to look a little stuttery to the other side.
A number significantly higher than 30, meanwhile, just means that the video will be more fluid, more lifelike. This fluidity might seem a little odd to our eyes which are accustomed to 24-30 FPS, but generally a higher FPS count is a good thing. It will just look a little less 'cinematic', and a little more 'daily soap opera'.

What do I do if after all the trouble-shooting stages my webcam still isn't working?

Teams Video Settings

To understand whether the problem is with the webcam or with your computer, we would advise that you try your webcam on a different computer. Also, if you have access to one, try a different camera at your own computer.
This should leave you with a better understanding on what's working and what isn't, and what needs to be fixed.
If you think the camera isn't working (you tried it on two computers and it didn't work), then contact the support staff of the camera's brand.
If the camera is working on a different computer but isn't working on yours - then it means there's probably a software issue with your computer. You can try contacting us and we'll try to help, hopping on a general tech support forum on the internet, or calling a technician.
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